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What should I do if there is a problem with my order?
What should I do if there is a problem with the order?
Some people may suspect that doing business on the Internet is really risky, because they don't know each other except before they see your website on the Internet, and they don't know what to do if there is something wrong with their order. The uniform manufacturer, ROPAFAST, is committed to providing after-sales service to all customers in terms of quality, quantity and transportation. Let's introduce the process of application for after-sales service.
1. Collect error reports
1) Please provide photos related to the problems, such as logo problems, color difference, etc.
2) For the clothing size problems raised by customers, please measure the clothing according to our clothing measurement standards and take photos to confirm.
3) For the problem that your goods are lost (the outer box is damaged and the quantity of clothes is insufficient) raised by the customer, please provide the photos of the outer box and count the actual quantity of goods received.
4) If the actual receiving quantity suggested by the customer is less than the order quantity (the outer box is not damaged), please check the packing list provided by us (each box, how many pieces are missing in style, color and certain size).
2. Contact us
Please feel free to contact us by live chat, email,etc.. Please do not worry about it. We will be glad to help you resolve the problem.